Everything you need to know before your first rental.
How do I book?
Choose your equipment from the catalogue and select 'Add to basket', or book a single item. Select your dates, enter your contact details and pay online by card, BLIK or P24. You will receive an email confirmation straight away.
What is the deposit and when do I pay it?
The deposit is a refundable security payment for your rental. It is paid in cash when you collect the equipment, not online. We return it as soon as the equipment is returned undamaged. Businesses verified in the Polish VAT register using a tax ID (NIP) rent without a deposit.
How does multi-day pricing work?
The first day is charged at the full daily rate. Each additional day costs 50% of that rate. For example, a Sony FX3 for 3 days costs 330 PLN + 165 PLN + 165 PLN = 660 PLN instead of 990 PLN.
Can I rent several items together?
Yes. Use '+ Add to basket' on each equipment page and pay for everything together. Booking a camera + lens combination automatically applies a 10% discount.
How do I collect the equipment?
You have three options: collect in person in Częstochowa (we confirm the address after booking), use a courier for delivery and return (free for rentals of 100 PLN or more), or choose an InPost parcel locker on the map in the form. Delivery and return are handled through your selected locker.
Can my business rent without a deposit?
Yes. Select 'I am renting as a business' and enter your Polish tax ID (NIP). If your business is actively VAT-registered, the system verifies this automatically in the Polish Ministry of Finance register and removes the deposit. We receive your booking for confirmation and then contact you by email.
What happens if equipment is damaged?
Contact us immediately by phone or email, no later than the first working day after the incident. The renter covers repair or replacement costs. We recommend taking out production insurance, for example through MakOnline.pl.
Can I extend my rental?
Yes, provided the equipment has not already been booked for the following days. Contact us by email or phone before your rental ends and we will agree on the extension.
How far in advance should I book?
You can book the next available dates or several weeks ahead. We recommend booking at least 2-3 days in advance to allow time for confirmation and delivery arrangements.
Can I cancel my booking?
Email us at kontakt@svisuals.pl. Cancellation terms depend on how soon your rental starts and are agreed individually.
